Need An Excuse Not To Change Your Culture?
Oct17

Need An Excuse Not To Change Your Culture?

Um, hold on a second, just let me close the door to my office. The conversation was about to get a bit more interesting. I was on the phone with the Jan, the head of Human Resources of a privately held consumer products company.  The company had notched 102 straight years of profit- until this last year.  It was their first losing year ever. I was working with them to assess their current state, with a special focus on the company...

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Why Do Leaders Lack Empathy?
Oct09

Why Do Leaders Lack Empathy?

Last Wednesday was a sunny, crisp, beautiful Fall New England morning. That’s when it all went terribly wrong. It was already 8:10 am, and I was hurrying to get Miranda, my nine-year old daughter to school on time. Her school’s about a mile from home, and thus far this school year, we’ve been riding our bicycles to get there and back most days. Wednesday, Miranda would have none of it.  She was upset, and cried out, I don’t want to...

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5 Important Reasons To Avoid Irony and Sarcasm
Oct01

5 Important Reasons To Avoid Irony and Sarcasm

Morons should kill themselves. When you read that, what’s your reaction? What do you think? How do you feel? What judgments do you make? That first sentence was tweeted, as was this one: Cyclist almost killed my dog this morning. He fell off and yelled at me. I hope he broke his f—ing arm. But wait, there’s more. This tweet was in reference to an allegedly neglectful mother: Tie her tubes. Now. All three tweets were written by the...

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6 Threats Keeping You From Innovating
Sep19

6 Threats Keeping You From Innovating

Innovation:  Creating value by doing something better by doing it a new or different way. That “something better” could be many things: A new product A refined process An improved way to collaborate Innovation doesn’t have to mean a radical change -incremental tweaks are innovative, too.  Given this broad definition of innovation, everyone can be innovative.  It’s not limited to a select, creative few. We both know this isn’t new....

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Tough or Nice? Which Should A Leader Choose?
Sep10

Tough or Nice? Which Should A Leader Choose?

There’s an archetype that’s been around for a long time in business:  the Great Man. It’s based on the belief that an extraordinary individual can save the day.  It’s personified by the work of the actor John Wayne:  the hero rides into town, and makes everything okay.  The End.  Fade to black.  Roll the credits. The Great Man is a Grit Man.  He’s determined to persevere through challenges no matter what.  As the myth goes, his grit...

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